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Links Property Finance · Sydney mortgage broker: Compliments & Concerns

Whether you want to recognise great service or tell us we’ve fallen short, we want to hear from you. Concerns are addressed promptly, and the process stays fair, clear and professional.

Compliments

If something went well, we’d love to hear it, it helps us keep doing more of it.

Concerns

If we’ve fallen short, tell us so we can respond quickly and fairly. Complaints are acknowledged within 24 hours.

Need an update?

If you’ve raised a concern, you can contact us at any time for a progress update, and we provide written updates if a matter takes longer.

How we handle every matter

Our process is designed to be timely, transparent and fair from first contact to final outcome. What you can expect:

  • Compliments and concerns are both welcomed.
  • Complaints are acknowledged within 24 hours.
  • Each matter is investigated promptly.
  • We aim to resolve complaints as quickly as possible and provide a written response within the applicable regulatory timeframe, for standard complaints this is generally within 30 calendar days.
  • The outcome is explained in writing.

Please include as much detail as possible so we can respond clearly and efficiently. Ideally in writing, email info@linkspropertyfinance.com.au, though you can also raise a matter by phone or in person.

Taking it further

If an applicable exception means we cannot provide a final response within that timeframe, we will explain the delay and your right to take the complaint to the Australian Financial Complaints Authority, a free, independent external dispute resolution service.

AFCA applies time limits to some complaints, check afca.org.au for details that apply to your situation.