Privacy Policy

How we collect and use your information

We collect personal information to assess your credit needs, manage your relationship with us, and provide the services you request.

What we collect

We may ask for personal information when assisting with your finance needs. This can include sensitive information, such as health details or information about vulnerability, where relevant. We use this information to assess your needs and support your chosen credit options. We share it with the companies you choose to deal with and their representatives, and in the limited other circumstances set out under “When we disclose information” below.

We may also use your information to send requested product details and manage your ongoing relationship with us, including invoicing and client surveys. This may be by mail or electronically unless you ask us not to contact you that way.

Updates and marketing

We may occasionally send you promotions, service updates, special offers, events, or articles we believe may be relevant. If you prefer not to receive these, you can email or write to us at any time.

We may also use your information internally to improve our services and resolve issues.

If information is not provided

If you do not provide complete information, we may not be able to properly advise or assist with your credit needs.

How we protect your information

We take reasonable steps to maintain the accuracy, completeness and security of the personal information we hold. We keep personal information only for as long as reasonably necessary for the purpose it was collected or to meet legal and ethical record-keeping requirements.

We store the information we collect on a secure client relationship management platform and take steps to keep it protected within that system.

When we disclose information

We do not sell, trade, or rent your personal information.

We may provide your information to our credit licensee for administration and supervision, to contractors who supply services to us, or to other companies involved in a corporate sale, merger, reorganisation, dissolution, or similar event. We take reasonable steps to ensure they protect your information in a similar way.

We may also disclose your information where required by law or otherwise permitted under the Privacy Act.

Overseas disclosure and marketing

Some recipients of your personal information may be based overseas. While it is not practical to list every country, these may include the Philippines, India, and Nepal.

• We may use your contact details to send direct marketing communications, including offers, updates, and newsletters relevant to our services.
• You can unsubscribe or opt out at any time by notifying us, and we will stop sending this information.

Subject to Australia’s privacy and credit reporting laws, the information we obtain from you is used only for the purposes described in this policy and is not disclosed to others except with your permission or where permitted or required by law.

Access, consent, and enquiries

You can request access to your information, ask for corrections, and contact us with privacy questions or concerns.

Access or correction

Once we receive your written request and enough information to identify the records, we will disclose the personal information we hold about you. We will also correct, amend, or delete any personal information we agree is inaccurate.

If you wish to access or correct your personal information, please write to Charles Touma at charles@linkspropertyfinance.com.au.

We do not charge for receiving an access request, complying with a correction request, or providing access to personal information.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you provide for the purposes described above. For more information on your privacy rights, visit www.oaic.gov.au.

Questions or concerns

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Charles Touma at charles@linkspropertyfinance.com.au.

How we handle complaints

Internal dispute resolution

If you have a complaint, please let us know by email so we can work to resolve it. You may contact the Complaints Officer at charles@linkspropertyfinance.com.au and include as much detail as possible.

Please explain your complaint as clearly as possible. Ideally this should be in writing, however you can also lodge a complaint by telephone, in person, or online. Once received, we will aim to resolve it promptly.