Compliments
If something went well, we’d genuinely love to hear it, it helps us keep doing more of it.
Compliments & concerns
Feedback, handled with care.
Whether you want to recognise great service or tell us we’ve fallen short, we want to hear from you. Concerns are addressed promptly, and the process stays fair, clear and professional.
Concerns
If we’ve fallen short, tell us so we can respond quickly and fairly. Complaints are acknowledged within 24 hours.
Need an update?
If you’ve raised a concern, you can contact us at any time for a progress update, and we provide written updates if a matter takes longer.
How we handle every matter
Our process is designed to be timely, transparent and fair from first contact to final outcome. What you can expect:
- Compliments and concerns are both welcomed.
- Complaints are acknowledged within 24 hours.
- Each matter is investigated promptly.
- Written updates are provided if a matter extends beyond 30 days.
- The outcome is explained in writing.
Please include as much detail as possible so we can respond clearly and efficiently. Ideally in writing, email charles@linkspropertyfinance.com.au, though you can also raise a matter by phone or in person.
Taking it further
If your concern remains unresolved, or you have not heard from us within 30 days, you can contact the Australian Financial Complaints Authority, a free, independent external dispute resolution service.
- Online: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3, Melbourne VIC 3001
AFCA applies time limits to some complaints, check afca.org.au for details that apply to your situation.
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